In short, sayso is a voice/video alternative to text chat for your business's Sales and Support departments. Phone numbers, extensions and speed dial buttons are the most common ways to initiate a voice conversation, but emerging technology has made applications like sayso voice chat possible. What is sayso and How Does It Use Global Availability? Please note: if you are on a call, this information will still be conveyed to your coworkers via a red "Busy" indicator in the OnSIP app, as well as activated BLF buttons on desk phones. For example, by setting yourself as "Away", you are informing your coworkers not to transfer calls your way. Global Availability addresses whether or not you would answer your phone if someone were to call you. For example, your desk phone may be plugged in and registered, but you may be out to lunch or in a meeting. However, if you are not on a call, these indicators fall short of telling us (and your coworkers) if you are actively taking calls. are all indicators of whether or not you are (1) logged into a device and (2) currently on a call. How Global Availability Differs from Busy Lamp Field and Presenceīusy Lamp Field, Presence, Registration Status, etc. It does not simply mute one device, but rather, it tells OnSIP to bypass your devices all together. Global Availability is universal for all your devices. However, setting your desk phone to "Do Not Disturb" does not affect your softphone application, and vice versa. If you set a desk phone or softphone app to "Do Not Disturb" mode, you will not hear that device ring during an incoming call. "Do Not Disturb" is a common device-specific setting. How Global Availability Differs from "Do Not Disturb" If a user is set as "Away", we will send calls straight to his failover address and none of his devices will ring. If a user is set as "Available", we will attempt to reach him. Global Availability, represented as "Available" or "Away", is a setting set by each OnSIP user to indicate whether or not they are actively open to receive calls. should we still attempt to reach you or should we send the caller straight to your failover so as to not waste their time? What is Global Availability? Now that our users are using desk phones, desktop applications and mobile applications, while receiving calls from phone numbers, SIP addresses and website chat applications, things can get a bit more complicated.įor example, we can see that you've logged out of the OnSIP app (which suggests you are finished taking calls), but you still have a desk phone plugged in. Desk phones were plugged in 24/7 and very few people were using softphone applications, so we would simply ring your phone a predetermined amount of time before redirecting the call to your failover address, such as a voicemail box. What should OnSIP do when someone attempts to call you? For a long time, this was a very easy question to answer.
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